Frequently Asked Questions
This section is one I consider 'alive'. I will add potential Q&A as they are asked (plus a few that I want answered).
I like this area to be filled with your responses to queries and concerns, not with only my ideas of what you may want to know. So feel free to ask me questions. I may include them here at a later stage!
Wishing you a lovely day!
Please contact DeKove Support at info@dekove.me for more information!
Hadinet, Kyro & Cleo xoxo
General information
Purrs & Finds
DeKove Digital
DeKove Poetry
DeKove Photography
Shipping & Handling
Refunds & Returns
I'm new to dekove.me. Where should I start?
Welcome! If you're looking for personal growth, start with our 'Loving Me' series. If you're a cat enthusiast, dive into my cat blogs and products. For creative inspiration, browse the poetry or photography sections.
Or you can simply explore the 'Retail Goods' for unique finds!
If you're unsure, feel free to reach out to me at info@dekove.me for a personalised recommendation!
Do you have a community or social media presence where I can connect with others?
Yes! I encourage you to follow DeKove on any of the many platforms I post on (e.g., Instagram, Facebook) and connect with my growing community. You can find my social media in the footer of this site.
Don't forget to subscribe to be notified of new content or deals that may be of interest to you!
How do I purchase products from dekove.me?
Simply browse my various sections (Digital Products, Cat Products, Poetry, Photography, Retail Goods), add the items you're interested in to your cart, and proceed to checkout.
DeKove's secure payment gateway will guide you through the process. For digital products, you'll receive instant download access. For physical goods (such as cat products, poetry books, prints, or retail items), shipping details will be provided during checkout.
For affiliate products, you will be directed to their website to complete the sale.
How can I get support if I have questions about a product or my order?
I'm here to help! For any questions regarding your purchase, product usage, or technical support, please contact DeKove's customer support at info@dekove.me. I aim to respond promptly to any queries.
What kind of cat content can I find on dekove.me?
If you're a cat lover, you're in for a treat! My site features engaging cat blogs with articles on feline behaviour, health tips, heart-warming stories, and fun facts. I also offer a selection of curated cat products that I believe any cat (and their human!) would love.
Are the cat products unique to dekove.me?
My cat products are carefully curated and chosen for quality and charm. While some may be exclusive, others are handpicked items that align with my brand's aesthetic and commitment to feline well-being. I aim to bring you the best for your furry friends!
What is DeKove Digital?
DeKove Digital is your trusted partner for self-development and healing. I created and curated a range of high-quality digital products and resources designed to empower you to live a more fulfilling, balanced, and inspired life. My offerings focus on practical tools and inspirational content to support your personal growth journey, which I myself used to support my journey.
What kinds of digital products does DeKove Digital offer?
I offer a diverse array of digital products, including planners, journals, guides, workbooks, and other resources. These are designed to help you with goal setting, habit formation, mindfulness, emotional healing, self-care, and overall personal development.
Is dekove.me just for digital products?
Absolutely not! While digital products are a new addition and important part of my mission, dekove.me is a vibrant, multi-faceted platform. You'll also find engaging cat blogs, curated cat products, original poetry (including a poetry book by me!), photography, and a selection of general retail goods. I encourage you to explore every corner of the site!
What is the 'Loving Me' series?
'Loving Me' is my signature series focused specifically on self-development and the healing journey. It's designed to help you cultivate profound self-love, navigate emotional landscapes, and build resilience.
The series includes both inspirational video content located on most of DeKove's social media platforms and in-depth digital products available for purchase on DeKove Digital.
Where can I find the 'Loving Me' content?
You can find inspirational and motivational short videos from the 'Loving Me' series on most of our social media platforms.
For the full, in-depth digital products and resources that accompany the 'Loving Me' series, including journals, workbooks, and guides for a deeper dive into self-love and healing, please visit DeKove's Digital section.
Are the 'Loving Me' digital products different from the social media posts?
Yes! My social media posts currently feature motivational and inspirational posts related to the 'Loving Me' themes. The digital products on dekove.me offer a much more comprehensive and interactive experience. These include detailed guides, structured journals, actionable exercises, and in-depth resources to help you actively engage with your self-development and healing process. They are designed for deeper, sustained personal work.
Where can I find poetry on your site?
I have a dedicated section for poetry where you will be able to check out my original works. My personal poetry collection will be featured there, offering insights into my thoughts and creative journey.
Presently, it houses only my published book, but I am to add to this section in the near future!
Is your poetry book available for purchase?
What kind of photography is featured on dekove.me?
The photography section showcases my personal visual art. You'll find a range of captivating images, from serene landscapes to intriguing abstract shots, each telling its own story. Some will be available as prints or digital downloads in the near future. Watch this space!
Can I purchase prints of your photography?
Unfortunately, not at present. I am aiming to introduce many of the photographs displayed in the photography section for purchase as prints in the near future!
Do you offer free shipping?
Yes, we provide free standard shipping on all DeKove orders.
How long will my order take to arrive?
For information concerning our shipping times, please visit our Shipping & Handling page.
Do you ship to Europe?
Unfortunately, right now, as it is a new company, I have decided to just focus on the UK and the US. But there are plans to start shipping to Europe and other locations in the future, once the business is more settled.
However, digital products are sold internationally.
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What is your refund policy for digital vs. physical products?
Due to the nature of digital products, which are instantly accessible and downloadable, all sales are final.